Terms & Conditions

Ritzi.gr lists below the terms and conditions that are necessary for the use of our company's site, for this we would ask you to pay special attention. Their acceptance allows the customer access to all the services of the site.

The owner and operator of ritzi.gr is the company with the name "NINO MODA SA" and the distinct title "RITZI". The headquarters of the company is located at 17 Kanari Street and 1 Solonos Street in Kolonaki and the contact telephone number is 210-3390180. It operates in the field of men's and women's clothing, providing products of all categories (suits, jackets,etc)

The content and information available on the site, including the company logo, graphics and photographs, are subject to the provisions of the copyright protection law. The modification, republishing of all or part and distribution of the website and its above elements for any reason is prohibited

This text can only be modified by the company itself and changes are likely to be made at regular intervals. For this reason, you should refer to this text often, so that you know exactly the terms and conditions that govern the use of this website.

For any question, complaint or suggestion, you can contact us via info@ritzi.gr.

   Sign up

  In order for the customer to use some of the functions and services of the website, it is necessary to register. The information he will be asked to fill in must be true, accurate and valid. In case he wants to change any of his details, he is given the opportunity to do so by clicking on the relevant command in the central panel of his account. Upon completion of registration, the customer must have read the terms and conditions and fully accept them..

  Purchase Process

 In order for the customer to make a purchase through the Ritzi e-shop, he is not required to have registered an account on the website in advance. During the order, he can fill in the necessary fields and continue his order normally. In case he has an account, at the specific point of the order, he can log in with his account and the necessary fields will be filled in with his account information. The fields that are necessary and should be filled in, will concern his personal information as well as the details of how he will choose to pay.

  Payment options are:

  1.Via credit, debit and prepaid cards of Visa, Mastercard, Maestro, American Express, Diners.

Using the Masterpass e-wallet.

2.By deposit in the bank. In this particular case, in order to complete the purchase and ship the product, the deposit must first be confirmed in the following Ritzi accounts:

• PIRAEUS BANK:  IΒΑΝ: GR8901720500005050070639349 
• ALPHA BANK: ΙΒΑΝ: GR9101401150115002002033171
• ATTICA BANK: ΙΒΑΝ: GR3501600690000000084927554
• EUROBANK: ΙΒΑΝ: GR610260240000330201166503

3. By PayPal. In the case of a charge to a credit or debit card, if the Bank cancels the transaction, then the order is automatically canceled without Ritzi's fault. If the customer wishes to change his order, before it is shipped, he must inform immediately either by sending an e-mail to info@ritzi.gr or by calling 210-3390180 (store hours). Cancellations of orders are not accepted under any circumstances

4. Cash on delivery.

  Security

 Online transactions with Ritzi are fully governed by PCI (Payment Card Industry Data Security Standard), the global standard for the protection of consumer information. During registration, the customer will be asked to enter his personal information such as his name, the address where he wishes to have the products delivered, his e-mail, his landline or mobile phone. In the event that he chooses to make his purchases using a credit card, he will be "connected" through the Ritzi website, with the bank's completely secure transaction area. The card details are available to the bank only, and not in Ritzi's database, as these details are never recorded by us. For the rest of the information required during registration, Ritzi assures that they are not visible to third parties, and are not amenable to any other use on our part. Also, no newsletters are sent without the customer's consent and selection of the specific service.

Shipping and Delivery

Ritzi works with Speedex for product shipments. The products purchased from Ritzi arrive at the address specified by the customer during the registration process, within three working days. Shipping costs to all in Greece it is free with purchases over €200. In the event that the customer wishes the delivery to be made in a shorter period of time, he must inform Ritzi by mail and pays the additional fee upon receipt of his order. Orders are dispatched from the Ritzi store at 16:00. Purchases made after 16:00 are shipped the next day. For any delay or problem with the order, there will be immediate information on the contact phone number that the customer will have specified during registration or on his e-mail. In case of failure to deliver the order and its cancellation due to an incorrect address, Ritzi bears no responsibility and does not cover costs of additional shipping of the same order. Shipments to the rest of the countries will be made through ELTA Couriers (Hellenic Post) with the shipping costs being covered exclusively by the customer during the order. The delivery time is up to 7 working days.

Product returns

In case the customer wishes to return his product, this can happen within 14 days from the day he received it. The return of the product will be sent to the address of the Ritzi store, Kanari 17 and Solonos 1 - Kolonaki, Postal Code: 10671. Product returns are accepted only if the product has not been used, has not suffered any wear (damage, washing, tearing or any other modification of the item) or the relevant tag that lists the product details and contains the separate of the barcode. Swimwear and underwear must have been worn over clothing to be accepted upon return. Otherwise, and for reasons of hygiene, the return will not be accepted. If the return is accepted, the customer can buy another product from our e-shop or our physical store by showing the corresponding document (receipt / invoice) or be credited the amount of the product returned to his account and to use it in a future purchase. In the event that the new purchase exceeds the amount of the returned product, then the customer is charged the relevant difference. The return and reshipping fee is not the responsibility of Ritzi. The same conditions apply in the case that the customer wishes to exchange the product with another size. In the event that a product is defective upon delivery, the customer has the option of returning it with Ritzi covering the return charges and requesting a refund of the purchase money, as long as he does not wish to replace it with another product. A basic condition for the product to be considered defective is that it has not been used. If there is a dispute between the company and the customer, then the product is sent to the manufacturing company, so that, as absolute competent, it can inform him immediately. It is a given that all products are checked for their condition by Ritzi before they are sent. Product returns are made at the current price of each item.

Discounts-Offers

During a season Ritzi can create online offers on certain products. These have nothing to do with the prices of the same products found in the store and are only valid for the e-shop. During the sale period, product prices follow the store's policy and do not vary.

Availability

The products in the e-shop are available at that time. There is always the possibility of some error or other uncontrollable factor resulting in Ritzi not having available a product purchased by the customer, despite the completion of his order. In this case, there is immediate information about the unavailability and if the customer does not wish to place another order or to have the purchase cost credited to his account for a future purchase, the money will be refunded.