Product returns

In case the customer wishes to return his product, this can happen within 14 days from the day he received it. The return of the product will be sent to the address of the Ritzi store, Kanari 17 and Solonos 1 - Kolonaki, Postal Code: 10671. Product returns are accepted only if the product has not been used, has not suffered any wear (damage, washing, tearing or any other modification of the item) or the relevant tag that lists the product details and contains the separate of the barcode. Swimwear and underwear must have been worn over clothing to be accepted upon return. Otherwise, and for reasons of hygiene, the return will not be accepted. If the return is accepted, the customer can buy another product from our e-shop or our physical store by showing the corresponding document (receipt / invoice) or be credited the amount of the product returned to his account and to use it in a future purchase. In the event that the new purchase exceeds the amount of the returned product, then the customer is charged the relevant difference. The return and reshipping fee is not the responsibility of Ritzi. The same conditions apply in the case that the customer wishes to exchange the product with another size. In the event that a product is defective upon delivery, the customer has the option of returning it with Ritzi covering the return charges and requesting a refund of the purchase money, as long as he does not wish to replace it with another product. A basic condition for the product to be considered defective is that it has not been used. If there is a dispute between the company and the customer, then the product is sent to the manufacturing company, so that, as absolute competent, it can inform him immediately. It is a given that all products are checked for their condition by Ritzi before they are sent. Product returns are made at the current price of each item.